Help Center

Your order will be processes immediately on payment confirmation through our payment providers.

 All orders are shipped within 24 hours of receiving payment during working hours Monday to Friday. 

All prices are GST inclusive

All New Zealand orders are shipped via courier with delivery confirmation. 

Shipping is based on Size and Weight. Most items are a flat rate of $10 shipping. Larger items, such as those over 20kg or more than 1.5m in length or 0.123m3 are charged at a higher rate (Mostly Punch bags, large racks or flooring items).

Shipping fees are not refundable. If you require other shipping methods please contact us, however if you request uninsured shipping Fitmart will not be held responsible for loss or damage of your purchases. 

Delivery is generally between 1-3 working days from date of dispatch.

Items with a product fault can be returned or exchanged for another item of the same price excluding shipping.

For returns to be accepted they must be returned within 3 days of confirmed received date. Any errors with the content of order  must also be notified to us within 3 days of receiving the order. For errors in orders we offer to exchange the item for another item of the same price excluding the shipping price. Exchanges will be processed upon receiving the merchandise in the same condition in which it was shipped. 

For all returns or exchanges we must first be notified, or they will be refused.

Items damaged during shipping are not covered under our returns policy. For items damaged during shipping you will need to contact the courier company to file a claim.

We collect personal information from you, including information about your:

• name
• contact information
• billing or purchase information

We collect your personal information in order to:

• Correctly invoice and dispatch goods

Providing some information is optional. If you choose not to enter name, address, we'll be unable to properly dispatch goods.

We keep your information safe by storing it in encrypted files and only allowing specific staff related to dispatch to access it.

We keep your information for two years at which point we securely destroy it by securely erasing all data.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@fitmart.co.nz, or (09)6003200, or 193 Dominion Rd, Mt Eden, Auckland 1024.

Shopping Securely

At Fitmart we take the security of your personal information, including credit card information very seriously. Your credit card details do not get processed or transmitted through or via our website; all transactions are processed through our highly secure payment service provider. 

Fitmart uses SSL certificates with industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Compliancy 

Fitmart does not capture credit card info, therefore your credit card details are not held on record by us and cannot be accessed by any of our staff members in the process of accounts administration.